Claims & Assistance
A dedicated claims team guides you from first notification to final assessment. Every claim is handled according to policy terms, evidence and insurer approval.
01Submit claim
Notify us with your policy number and a description of the event.
02Reference number
You receive a claim reference to use in all correspondence.
03Supporting documents
Upload evidence securely as requested by the claims team.
04Assessment
The claim is reviewed, with a loss adjuster appointed where needed.
05Settlement status
Any settlement follows policy terms and insurer approval.
Submit a claim
This secure online service is being prepared. In the meantime, please contact our team directly.
ContactUrgent assistance
[claims email — to be confirmed] · [phone number — to be confirmed]
Frequently asked questions
How long does a claim take?
Timing depends on the complexity of the loss, the evidence available and insurer review. We do not promise fixed settlement timelines.
Is my claim automatically accepted?
No. Every claim is assessed against the policy terms and requires insurer approval.